Managed IT Support

Proactive support plans start as low as $29.99/month per computer!  Contact us for a free network assessment and we will create a custom plan that is right for you!

Businesses choose The IT Link Signature plan because they want predictable, reliable results at a predictable fee. No one likes to be nickel and dimed with break-fix computer support anymore. Business owners and managers don’t want to worry about a big bill every time they need computer help.  On the contrary, businesses enjoy knowing that their systems are proactively maintained and monitored, their critical data is backed up and stored offsite, and that they can call a friendly IT specialist whenever they need without paying extra.  The IT Link is one of the only IT services providers that does not charge extra for onsite project work such as computer replacements, Server upgrades, and network equipment replacements.

• 1 business hour or less guaranteed emergency response time (remote)
• 4 hour (24/7/365) onsite response for critical network outages
• Unlimited Remote Support
• Unlimited Helpdesk Support
• Unlimited On-site Support
• Nightly Maintenance for Servers and Workstations
  • Patch Management / Monitoring and testing of Windows updates
  • Complete virus scan of each workstation / server
  • Real time Installation of the latest antivirus updates
  • Defragmentation of hard drives as needed
  • Removal of temporary files
  • Nightly backup for each workstation (Hardware and software included)
• 24/7 Network Monitoring / Reporting for Workstations
• Continuous off-site replication of most recent backup
• Fully managed and monitored Anti-Virus suite (includes all software costs)
• Adding / Removing users
• Executive summary report available anytime using our online client portal
• Available on-site backup failover for business continuity – A hardware failure shouldn’t cause hours of unplanned downtime*
• Full Disaster Recovery Service – Quickly recover to the cloud in the event of fire, water damage, theft, or natural disaster.
• Unlimited software / operating system upgrades (Labor only)
• New equipment set up and configuration
• Premium SPAM filtering
• Creation and enforcement of an Acceptable User Policy
  • 24/7 monitoring of the firewall**
  • Content filtering management**
  • Network usage reporting**
  • Incoming virus scanning**
  • Intrusion detection / blocking**
• Vendor liaison services – call us for any technology related support
  • Phone service outages
  • Internet outages
  • Software problems
  • Copier / Printer issues
  • Any other technology vendors
• Virtual Private Network (VPN) support and monitoring

For a custom proposal please contact us at sales@TheITLink.com or give us a call at 301-798-5585

* Business continuity server additional, software included

** Compatible hardware required.

Have a question? Please fill out our online form and we’ll respond as soon as possible.